Pain O Soma US-US Shipping Information

There are inputs and outputs in the process of shipment. 

Once the order is placed, a sales order entry is added, and a picking ticket is created. A picking ticket is used to pick from the inventory. Picking tickets are further used in the warehouse when goods are supposed to be picked. 

Packed goods are sent further to shipping with sales orders and picking tickets. The shipping department creates two copies of the bill of lading. Goods are further sent to the carrier with a bill of lading and packing slip. The copies of the bill of lading are further sent to accounts receivables.

There are circumstances where shipping may make a few errors. To avoid that we have ensured a systematic pattern to deliver the ordered product. RFID system identifies us with any delayed shipment, our ERP system prevents duplication of orders.

We also provide the tracking id or number from which customers can identify where the order has reached. We ship from US-US in a week and US-Europe, Singapore in 15-21 days. In case of any natural situation or calamities occurs the process of shipping may delay. We process shipping on all days of the week. 

Refund Policy

The refund policy is applicable when the product is damaged during the delivery process. The customer will receive a 100% refund. If you prefer payment through a credit card, in that case, you can ask for a chargeback from your bank.